Click below to open our most commonly asked questions on hiring a Campervan, Motorhome or RV vehicle.
As rental companies have differing terms and conditions you may find multiple answers to the same question. if you need further help please contact our Reservations team.
No. The good news is that a Campervan, Motorhome or RV can be driven using a standard car driving license. The license must be current, full and valid for at least 12 months, without any restrictions. Probationary licences are not accepted although some suppliers allow Australian Green Plate (P2) license holders (refer to Age Requirements). Your licence must be presented when collecting your rental vehicle along with the licenses of any additional drivers.
Driver licences must be in English or supported by a certified translation or international driving permit. For non-English language-based driving licenses an International Driving Permit is required along with your official driver's licence from the issuing country. Without these documents you will be denied access to the vehicle.
Generally this is 21, however some suppliers such as Jucy and Lucky have a minimum age of 18 with a full driver's license in English or an Australian Green P Plate (P2) licence. A young driver's surcharge fee may be applied. Other providers lower the rental age to 18 for specific vehicles. Contact our Reservations team for specific information about your requirements.
21. Some suppliers vary the age limit based on the vehicle being rented and may charge a young driver surcharge fee for those aged 18-21. Others, such as Jucy, have a minimum age of 18 with a full driver's license and also accept a restricted NZ license or Australian Green P (P2) license.
21 with a full license. Some suppliers vary the age limit based on the vehicle being rented and may charge a young driver surcharge fee for those aged 18-21.
To view the prices and check availability, select the country of travel, your pick-up & drop-off locations, travel dates, your drivers licence type and hit the ‘search’ button.
Our system will search for the best available pricing for vehicles that match your needs from all our suppliers and their availability status. Any vehicle with a status of "available" or "instant confirmation" can be booked and confirmed immediately. Where a vehicle’s availability status is shown as "request it" or "24h Confirmation" this indicates that campervan supplier is unable to confirm availability immediately. Our reservations team will contact the supplier and advise you of availability.
All DriveNow pricing is live and extracted directly from the systems of our rental partners. Pricing can change frequently as each supplier manages their vehicle inventory. Once a booking is confirmed the pricing on that booking is locked in.
No. DriveNow does not charge booking fees.
No. However our campervan rental partners do charge cancellation fees. These vary between suppliers and depend upon how many days out from the vehicle pick-up date that the cancellation is made.
Pricing includes the rental cost and Standard Insurance Liability. On the booking page, you can view which items are included and those that are excluded in Step 2 under “View Excess/Bond & Quote Details”. The included items will vary depending on the liability reduction option or package selected. The liability option taken will determine the size of the bond required.
All vehicles come well equipped with all the essentials. There are some variations depending upon the features of the rental vehicle and the rental provider. In essence you can expect the following:
Living: toilet chemicals, dustpan & brush, fire extinguisher, bucket & hose, matches, coat hangers, vehicle guides, travel guides, road maps, First Aid kit (charges apply if opened).
Bedding: pillows, sheets, Sleeping bags or doona (duvets), bathroom towels. You are welcome to bring your own or use those provided. Note that Britz include bedding in their Personal Kit.
The basic campervan price does not include additional extras such as liability reduction options, child seats, gas refill, awning, camping table, camping chairs, vehicle roll-over cover, windscreen damage, under body & over body damage, additional driver fee, GPS, snow cover, snow chains, New Zealand diesel tax, credit card surcharges issued by the campervan supplier, security bond amount and all other optional extra items you elect to add on to your rental.
Generally the minimum rental period is 5 or 7 days depending upon the provider. During certain peak times, such as Christmas and Easter, this may be extended to 7, 10 or 14 days and one way rentals also vary. Full details of any variations are displayed when you select your vehicle and available during the booking process with DriveNow.
Unlike the hourly rate used when renting a car, Campervans are hired on a per calendar day basis, for example picking up a vehicle at 4.00pm on day 1 and dropping off at 8.30am on day 6 is a 6 day rental.
Yes, however these are subject to certain conditions. One Way Rental fees are around AUD$100 to AUD$500 and a minimum rental requirement will apply depending on the itinerary.
Due to its remote location in the north west of Western Australia vehicles that are dropped off or picked up in Broome incur a Remote Location Fee of AUD$750. Only one fee is charged per vehicle. In the case of a one way rental this is in additional to the One-Way Fee.
When selecting a vehicle the transmission is depicted by ‘A’ for Automatic or ‘M’ Manual transmission.
These items can be selected at the time of booking on the Booking Page in Step 2 – ‘Review quote and Request Additional Options’. Click on the ‘+ More’ box to view more information and the price details. Additional items are to be paid at the time of collection to the campervan supplier. Please note not all campervans can accommodate child seats. Child seats are not permitted on the front seat of a campervan.
Excellent Discounts apply for rentals beyond 30 days. Contact the DriveNow Reservations team and we'll source the best deal from across our providers.
When making your reservation online, your booking should be made in the name of the driver that will be collecting the vehicle and signing the supplier’s rental agreement on the day of pick-up. At the time of collection, the driver will be required to have a credit card in their name. Third party credit cards are not accepted at collection of the rental vehicle.
Yes. Where campervan hire is made in Australia and New Zealand DriveNow offers multi-hire discounts. Contact the Reservations team with your proposed holiday schedule and we will source the best available deals and rates for you to select from.
Campervan rental suppliers do not guarantee that a particular make or model will be available for a specific reservation. Specific makes & models within a brand may vary in availability and features such as cabin configuration, interior design, seating locations, bedding, measurements, luggage capacity, equipment, mileage and engine size.
The vehicle types and specifications displayed online are given as a guide and example vehicle only. You will be booking a particular category rather than a specific vehicle model.
The campervan supplier will always endeavour to supply the vehicle category selected, however should the vehicle booked be unavailable or damaged by the previous hirer, the campervan supplier reserves the right to substitute or upgrade you to an alternative vehicle without prior notification.
Picking up my Campervan
The check-in process usually takes between 40 and 80 minutes depending upon the vehicle. It is strongly recommended to collect your vehicle at least 2 hours prior to the branch closing time.
The check-in process will involve reading and signing the rental agreement. You may be required to watch the campervan introductory instructional video and then a vehicle walk-around demonstration where a staff member will show you the features, appliances, power outlets and how everything works.
No, Campervan providers do not accept pick-ups after depot hours.
On your booking confirmation email and displayed on the booking page in Step 1 by opening Show Locations.
At the time of collection from the campervan branch, you will be required to provide a credit card in the name of the driver and all drivers are required to hold a current, fully valid driver’s licence for at least 12 months, without any restrictions. Probationary licences are not accepted. Your valid licence must be presented at time of collection of vehicle along with the licenses of any additional drivers.
Driver licences must be in English or supported by a certified translation or international driving permit along with your domestic licence and passport. For non-English based driving licenses an International Driving permit is required in conjunction with an official driver's licence of the issuing country.
Where a Credit Card bond is required the full amount of the bond will be deducted from your credit card on collecting the vehicle and credited back at the end of the rental period, subject to any deductions. Where no excess reduction option is taken this amount can be over AU$7500. To avoid disappoint ensure that your credit card has a limit sufficient to cover this amount. When travelling in Australia The bond is taken in Australian Dollars and therefore for overseas visitors subject to currency variation which could result in some variance in the amount refunded compared to the initial amount charged. This bond is taken directly by our rental partners and is not held by DriveNow.
If you wish to upgrade or change your campervan or motorhome and subject to availability, the additional charge will be taken on pickup.
Driving my Campervan
Take a torch and spare batteries
Pack clothes and your belongings in soft cases to maximise use of storage space
If leaving your Campervan unattended on a powered Caravan Park site remember to disconnect your power cable
Appliances such as TVs, Microwaves and Air-Con/Heating in the living cabin require mains power hook-up
Save money and stress by stocking up on provisions before travelling to less populated areas
Ensure you have replenished your water tanks and emptied your waste tank when embarking on a long sectors of your journey
Some Campervan providers allow you to pre-purchase gas and fuel at discounted rates
Driving in Australia is on the left.
Driving in New Zealand is on the left.
In Australia fuel is sold in litres. Diesel currently (May 2019) sits around AU$1.50 per litre. With changes in world oil pricing these rates will fluctuate however generally fuel is much cheaper than European countries. Fuel is more expensive in remote parts of Australia and prices will rise in the lead up to popular travel times around Christmas and Easter particularly.
Cost of diesel in New Zealand is around NZ$1.60 per litre (May 2019).
Yes. All passengers and the driver must wear seat belts. This is enforced by the police.
Speed limits range from 50kmh in built-up areas to 100-110kmh on freeways and open highways. This varies between states. In parts of the Northern Territory the limit is 130 km/h. The use of red light and speed cameras is prevalent across Australia.
You are liable for all fines in relation to your use of the vehicle during the rental period. The rental provider may charge an administration fee for each infringement notice that has to be redirected to you.
Report the accident as soon as possible (within 24 hours) to the rental provider and complete an Accident Report. Full details of what to do will be in the kit provided by the Campervan Rental company when you pick up your vehicle.
All our Campervan rental partners have national Customer care programs to get you back on the road as soon as possible. Details will be included in your Campervan rental kits supplied at pick up.
There are a number of vehicles that can accommodate both booster and baby seats and these are also available for hire from our rental partners. Generally Motorhome fleets can accommodate both types of seats whilst the smaller vehicles (eg Apollo's Hitop Campervan or Euro Tourer. Backpacker Campervans can be fitted only with Booster seats) cannot. Details will be
available during the review/booking process. Please include your requirements in the Comments section of the booking form.
With the exception of guide dogs no animals are permitted on Campervans. However Apollo Campers and Cheapa Campa brands are discretionary pet friendly. There will be an additional cleaning fee charged to the rental cost. Notification is required at the time of booking to allow DriveNow to contact the campervan supplier to confirm approval. Please do note that this entirely at the discretion of the rental provider who reserve the right to decline the pet request.
Campervan and Motorhomes come equipped with First Aid kits. Fees are applied ($20 - $50) if these are opened.
Yes. Additional drivers can be registered to drive when you pick up your vehicle subject to Extra Driver Fees (generally around $3 per day and capped at 50 days).
No. Driving above the snow line voids all insurance cover.
No. All of our suppliers do not permit towing with their vehicles.
2WD Campervans can only be driven on sealed/bitumen roads. The exception is well maintained access roads of less than 2 kilometres to recognised campgrounds, depending on your chosen campervan supplier’s conditions. Contact DriveNow for additional information. 4WD Campervans can be driven on recognised tracks, depending on road conditions, weather and distance. Written permission may be required from the rental company for many areas in Australia. Therefore discuss your intended travel plans with the rental provider when picking up your vehicle. Additionally vehicle movements may be restricted in certain areas due to adverse road or weather conditions.
Australia offers a rich and wide variety of holiday parks and many our of rental partners have agreements offering discounted rates with some of the larger Holiday park organisations. Big 4 Holiday parks and Top Tourist both cover Australia and offer excellent recreational services including powered sites and waste water disposal facilities.
Many of our New Zealand campervan suppliers offer vehicles which are certified self-contained and suitable for freedom camping. These brands are Maui, Star RV, Britz, Apollo, Mighty, Cheapa Campa, Freedom Campers and Tui Campers which have vehicles available for freedom camping. Please check with the DriveNow team you have selected a vehicle that is certified self-contained.
Most Campervans and Motorhomes are supplied with 2 batteries - one to run the engine and the other to operate the living equipment. This second battery will remain charged for
approximately 12-14 hours. Your rental supplier will provide more information when you pick up the vehicle.
Returning my Campervan
Rental vehicles need to be returned clean with empty waste/grey water tanks and a full tank of fuel unless pre-arranged. Where a vehicle is returned without a full tank and no pre-arrangement in place you will be charged an administration fee for refueling and high per litre rate (up to $4 per litre) or as is the case with brands owned by the THL group including Maui, Maui Elite, Britz and Mighty, the cost of their express package (circa $265) will be applied.
Some providers also require cooking Gas cylinders to be refilled. Your Campervan rental provider will advise you of the drop off details when you collect your vehicle.
If you wish to change the drop off destination or extend the rental period after picking up your vehicle you must contact the rental provider for authorisation and the additional cost will be charged to your credit card. This will be subject to availability. Changes to drop off location are subject to fees ranging from $500 to $700 (depending upon supplier). No refund is applicable for vehicles that are returned early.