Customer Service

Contact Details

You can reach the DriveNow Reservations Team via email at or on 1300 547 214 (within Australia) and +61 3 9095 7460.
Alternatively if you would like to contact our Customer Care team they can be reached on

Head Office Registered office Melbourne Sydney Brisbane
1192 Toorak Road
Victoria 3124
Ph: 1300 547 214

Level 2
108 Power Street
Victoria 3122

Suite 246
189 Queen Street
Victoria 3000
Ph: 03 9095 7460
Suite V9
377 Kent Street
NSW 2000
Ph: 02 8213 2727
Suite 231, Level 1
241 Adelaide Street
Queensland 4000
Ph: 07 3117 0701

AU Toll Free: 1300 547 214   |   UK Toll Free: 0800 047 0660   |   NZ Toll Free: 0800 444 511 (Landlines only)

How to modify or cancel a booking

Change My Booking

We understand your travel plans may change, so we at DriveNow do not charge any fees should you need to change or cancel your booking. However, in some instances the rental vehicle company may charge a fee which we would be obliged to pass on. The following policies currently apply:

  • Car Rental - None of our Car suppliers charge a fee for booking changes or cancellations.
  • Campervan Rental - Fees may be charged for booking changes and cancellations, but generally only once you have paid for your booking (i.e less than 6 weeks before you pick-up your vehicle). This is governed by our Terms and Conditions, however please refer to individual supplier's Terms and Conditions if you require more specific details.

How do I pay Road Tolls?

Check with your rental company when picking up your vehicle as to whether they provide Toll passes. Alternatively contact the Toll Company per the below.


Sydney has a number of Toll Roads operated by different companies. Some of these roads, the M2,M4, M5 and Eastern Distributor have cash booths whilst the others are electronic. A visitor'e E-Pass can be purchased from Linkt on 13 33 31.

You can also register for a pass online at the NSW RTA website (, via phone on 13 18 65 or at any RTA Registry. Registration can either occur before or up to 48 hours after your trip.

When registering a hired car for an E-Toll pass ensure you advise the RTA of the rental company name and the expected start and end dates & times of your Toll trips. This is to eliminate any chance of you being charged by another renter using the vehicle on the same day.


Melbourne has two toll operators, LinkT and Eastlink and all toll are collected electronically. Linkt passes can be purchased by calling 13 33 31 or on Payment can be made up to 3 days after travel.

For EastLink travel, call 13 54 65 or visit

For combined CityLink and EastLink travel, a Melbourne Pass can be purchased from CityLink.


Toll Roads in and around Brisbane are can be paid on the website or by calling 13 33 31.